Help & FAQ
a. What is my Account ? How do I update my Information?
b. How do I know my order has been confirmed?
c. Can I order a product that is Out of Stock?
a. What are the different types of shopping method?
1.Quick Buy: In todayâ€™s scenario everyone prefers easy purchase. Quick Buy helps to select the product without browsing the whole product page by entering the brand name, category/ model number and reference number.
2. Rate Contracts: At Eleczo you will get the maximum benefits of shopping electrical products online. Rate contracts allows to become a registered member and get multiple product at a special price on every purchase for the time period as per the terms and condition of rate contract.
3. Credit Policy: Credit policy makes the payment easier at eleczo and raising the business to new levels by making the best use of your credits. Credit is assigned by the partner and the partner takes responsibility on behalf of the customer, in order to assign credit to the customer.
4. Bulk orders: As, an Eleczo customer , you will be entitled to avail some of the most unbelievable discounts and best on time.Delivery for buying products in bulk throughout India.
b. Why do I see price variation for the same product of different brands on Eleczo ?
c. Is it necessary to have an account to shop on eleczo?
d. What buyer need to know before getting order placed and packed?
e. What benefits do buyer get for shopping on Eleczo?
2.No matter from wherever you purchase you will get best discount applicable throughout India.
3.No need to follow up your order every time, we will ensure that the order will reach on time or before the committed date given for Dispatched.
4. Rate contract helps customers on Eleczo to get multiple products at a special price as per terms and conditions of the rate contract.
5. Automated credit allows the customer to request for credit and also to know the credit amount used , available.
b. How do I activate citrus wallet?
c. How do I use wallet to make payment?
d. What happens when I return a item purchased using wallet?
a. How do I make payments for purchase on Eleczo?
b. Are there any Hidden charges when I make a purchase on Eleczo?
c. How do I pay using a debit/credit card?
1.Credit cards:Once the order has been placed, you will be redirected to the HDFC gateway page where you need to fill your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be asked for entering One-time OTP received to complete the transaction.
2.Debit cards:Once the order has been placed, you will be redirected to the HDFC gateway page where you need to fill your card number, expiry date , three-digit CVV number (found on the backside of your card). You will then be asked for entering your online password issued by your bank to complete the transaction.
d. Is it safe to use my debit/credit on Eleczo?
e. What steps does Eleczo take to prevent card misuse?
f. Can I use my Internet Banking features to make a payment?
How does the delivery process works?Delivery process at Eleczo involves various procedure that are order confirmation, procurement of the product, packaging of the product and shipping the product to the customer . Delivery chain of Eleczo defines that products are shipped nationwide without delay.
What are the delivery charges?Delivery charges vary according to the region, area and delivery charges are nominal for all the products within the state and other states also.
What is the estimated dispatched time?Estimated delivery time depends on the following factors
- Manufacturers offering the products.
- Product availability with seller.
- Product to be shipped according to the geographical location and location of the seller.
How are items packed during the shipping process?Items are packed with bubble wrap in a safe manner keeping in view defects in quality, quantity and fragile products.
How can i track the delivery of my order?Once the order is out for shipment, the customer is provided with tracking or reference number to track the order. Generally products are shipped to customers within period of 7-10 working days.
Does Eleczo ship Internationally?Yes Eleczo ships Internationally by contacting their clearing and forwarding agent.
a. How do I check current status of my order?
b. What do different order status means?
- Processing: Once your order has been confirmed and we are waiting for authorization of the payment received which is given by Accounts Department of Eleczo.
- Invoiced: Once Authorization is granted by the Accounts department, your order may be Invoiced partially or completely according the payment made while confirming the order .
- Order shipped : Once invoice is prepared partially products are ready for partial shipment and if invoice is prepared completely products are ready for complete shipment.
- Order Delivery: In this stage the sales representative informs the back-end team in warehouse to pack the product and ship the product according to the details in the packing list and invoice and their is only one tracking number for checking the order status, shipment and delivery.
- Order cancelled: Order can be cancelled only when the product has defects before it is being dispatched and the manufacturer agrees with defects in product and he acts as an Intermediary between the customer and company.
a. What is order on credit feature? How does order on credit process works?
What is Eleczo warranty policy?All products bought on Eleczo come with manufacturer warranty. You can check with the manuals provided with the product or the manufacturer's website for information about a service centre close to you.
How does Eleczo help in resolving any issue with the product purchased on Eleczo?If you're facing any issues with a product purchased on Eleczo, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, with assistance over call or manufacturer service representative personnel may visit your place.The Manufacturer will arrange for a replacement if the issue has not been resolved.
How Does Eleczo make sure the product purchased from Eleczo are genuine?As there are many duplicate products, Eleczo verifies all the products before it sends it to the customer.