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Privacy Policy Exchanges, Refunds & Returns
At Eleczo, we continuously strive to deliver the right products with care and accuracy. In the unlikely event of an issue, our team is available to support you and help resolve concerns quickly.
Five sections, one transparent process. This page describes how Eleczo handles Replacements, Returns, Refunds, Warranty support and Cancellations. Click any section below to read the full policy. All concerns are handled responsibly and within clearly defined timelines.
At Eleczo, we continuously strive to deliver the right products with care and accuracy. In the unlikely event of an issue, our team is available to support you and help resolve concerns quickly.
Customers may register a replacement request by emailing: [email protected]
- Wrong product received
- Incorrect part number received
- Short shipment
- Visible physical damage during transit
- Product photographs
- Packaging images
- Order information
- Additional details if required
*May vary depending on product availability and location.
Important Information
- Original packaging should be retained
- Labels, tags, and accessories should be available
- Replacement eligibility is subject to verification
Our goal is to ensure every concern is handled transparently and responsibly.
At Eleczo, maintaining quality standards and product authenticity is extremely important.
To ensure every customer receives products that maintain the highest quality and handling standards, Eleczo currently does not support general product returns after delivery.
Electrical and industrial products often require controlled handling and storage conditions.
Once products leave our supply chain, we may not always be able to verify:
- Product handling conditions
- Storage conditions
- Product usage conditions
- Product integrity
To maintain quality standards and customer confidence, general returns are not accepted.
If you are unsure whether a product is suitable for your requirement, our team can help before you place an order.
Support available for:
- Product selection
- Technical guidance
- Product compatibility
- Alternative product recommendations
- Requirement-based support
Important Information
- We recommend confirming product suitability before ordering
- Technical assistance is available before purchase
- Replacement support remains applicable wherever eligible
Helping customers make the right decision before purchase is part of our commitment.
Refunds may be initiated under circumstances such as:
- Product becomes obsolete
- Product becomes discontinued
- Product becomes unavailable
- Order cannot be fulfilled within committed timelines
- Successful cancellation within the eligible cancellation window
- Original payment source
- Verified customer bank account where applicable
Important Information
- Refunds cannot be processed to third-party accounts
- Verification may be required
- Refund timelines may vary depending on payment partners and banks
- Customers will receive updates throughout the process
We continuously work towards maintaining transparency throughout the refund journey.
Products supplied by Eleczo may carry manufacturer warranty coverage against manufacturing defects wherever applicable.
Warranty terms and duration vary based on manufacturer policies and product categories.
- Assist customers in placing warranty concerns
- Coordinate with manufacturers where applicable
- Share direct manufacturer contact details if required
- Provide support and guidance throughout the process
Important Information
- Warranty claims remain subject to manufacturer inspection and approval
- Eleczo cannot control manufacturer warranty decisions
- If manufacturers require warranty processing through Eleczo, pickup and reshipping charges may apply
- Charges may depend on shipment location and volumetric weight
- Customers may alternatively deliver and collect products directly from Eleczo warehouses where applicable
- Replacement under warranty can only happen after manufacturer approval
- Customers will be updated throughout the process
Eleczo remains committed to supporting customers throughout the warranty process.
Customers may request cancellation until the order reaches Invoice Generated status.
Once an invoice is generated, cancellation requests may not be accepted because procurement, allocation, packaging, and fulfillment activities may already have begun.
Important Information
- Cancellation requests should be raised as early as possible
- Orders with generated invoices may not be eligible for cancellation
- Approved cancellations will be eligible for refund processing
Our objective is to provide clear communication and transparency throughout the process.
Need Assistance?
We're here to help resolve your concerns. Reach out to our support team for any questions about replacements, refunds, warranty or cancellations.
+91 9090903837 [email protected]
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