Your Privacy Matters

Privacy Policy

This policy explains what information we collect, how we use it, and the choices you have over your personal data when you use eleczo.

Operated by Eleczo India Pvt. Ltd. Applies to eleczo Jurisdiction Bengaluru, Karnataka

Welcome to eleczo. Your privacy is of utmost importance to us, and hence any information that you share with us will be kept safe and confidential. We do not rent, sell, lend, or otherwise distribute your personal information to anyone for any reason. This policy applies only to our website and not to sites that may be linked to ours.

1.1 Your privacy is of utmost importance to us, and hence any information that you are required to share with us will be kept safe and confidential. We do not rent, sell, lend, or otherwise distribute your personal information to anyone for any reason. This includes your contact information as well as specific order information.

1.2 Our privacy policy applies only to our website and not to sites that may be linked to ours. You should refer to those sites’ own privacy policies to learn how they collect and use information.

1.3 We do not hold any of your credit card information. This information is securely collected by our authorized payment gateways. With the industry’s most-advanced encryption, fraud prevention and protection policies, our payment gateways are dedicated to keeping your account safe and secure. Once your information reaches our payment gateways, it resides on a server that is heavily guarded both physically and electronically.

2.1 To enable you to place an order on our site, we need to have the following basic information about you: First Name, Last Name, Address, City, Zip code, State, Country, Phone Number, Contact E-mail address and any other relevant details.

2.2 We may, from time to time, request certain information about your sporting interests, activities, etc. This information is collected and used purely to make your experience on the site better and to customize offers for you. You may also choose not to share this set of information and still be able to place orders and use our services.

2.3 Apart from this, our systems gather certain details about your computer’s internet connection like your IP address when you visit our site. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to customize our site as per your interest, to calculate the number of visitors on our site, and to know the geographic locations from where our visitors come.

2.4 We do not allow any unauthorized person or organization — be it other members, visitors, or anyone not in our organization — to use any information collected from you.

3.1 You can modify your personal details by accessing the Edit Profile option at any time from our website.

4.1 We do not rent, sell, barter, or give away your information to anyone. To some extent, information has to be passed on to the courier companies, credit card processing companies, vendors, etc. to enable them to perform their functions related to your order fulfilment.

5.1 When you use the Service, our servers (which may be hosted by a third-party service provider) may collect information directly from your device, such as your browser type, operating system, IP address and the pages you visit.

5.2 We may use cookies, which are small data files transferred to your device, to collect information. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.

5.3 We may also use other Internet technologies, log files, clear GIFs, Flash technologies, and other similar technologies to deliver or communicate with cookies and track your use of the Service. We may also include clear GIFs in HTML-based emails sent to our users to determine whether the message has been opened. As we adopt additional technology, we may also gather additional information through other methods.

5.4 We use these automated technologies to collect and analyze certain types of information we consider to be non-personal information, including:

Device information: information related to the devices you use to access or interact with the Service, such as IP addresses, geolocation information, unique device identifiers and other information about your mobile phone or other mobile device(s), browser types and browser language.
Interaction information: information related to the ways in which you interact with the Service, such as referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, and the date and time you used the Service.

5.5 We may also capture other data, such as search criteria and results.

6.1 The most important usage of the information collected from you is your email address, phone number and address, which is used to inform you that your order has been confirmed/executed.

6.2 Your email address and phone number are also used to inform you of your customer-service-related queries and for any newsletters sent. All other information collected is confidentially stored and will not be disclosed unless needed as per the requirement of the law authorities or in case of any disputes.

6.3 If you require any more information or have any questions about our privacy policy, please feel free to contact us.

7.1 Eleczo.com uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to Eleczo.com or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

7.2 In the event that personal information is compromised as a result of a breach of security, Eleczo.com will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as otherwise required by applicable law.

8.1 You may, of course, decline to submit personally identifiable information through the Service, in which case Eleczo.com may not be able to provide certain services to you. You may update or correct your account information and email preferences at any time by logging in to your account.

9.1 If we change our privacy policies and procedures, we will post those changes on this page to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.

9.2 If you have any questions about our practices or this privacy policy, please raise a ticket at the support center.