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Grievance Redressal Mechanism
How to Raise & Track a Complaint at Eleczo
What Qualifies as a "Grievance"?
Any unresolved issue related to your Eleczo product or service—such as delayed delivery, damaged goods, billing discrepancies, or warranty concerns that remain unsolved by Customer Care for over 30 days—is considered a grievance.
Important Note:
For basic order updates, tracking information, or general inquiries, please contact our Customer Care team first. The grievance process is designed for more complex issues that require escalation.
First Point of Contact – Customer Care
Grievance Escalation
Address
Mohan Exim India Pvt Ltd + Eleczo
31, 1st Floor, Tippu Sultan Palace Rd, Chamrajpet
Bengaluru, Karnataka - 560018
Hours
Mon-Sat, 9.30 AM – 6.30 PM
When contacting for grievance escalation, please provide:
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Order ID or Ticket ID
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Brief description of the issue
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Photos or supporting documents (optional)
Grievance Process
Acknowledgement
We will acknowledge receipt of your grievance within 48 hours
Tracking ID Assignment
You'll receive a unique tracking ID to monitor progress
Investigation & Resolution
Joint investigation with relevant teams to find the best solution
Closure
Final resolution provided with complete solution or detailed response
Need Immediate Help?
For urgent matters like order tracking, returns, or immediate support, contact our Customer Care team directly for faster resolution.
"Thank you for helping Eleczo improve. Every grievance is an opportunity for us to serve you better."
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