Grievance Redressal Mechanism

What Qualifies as a "Grievance"?

Any unresolved issue related to your Eleczo product or service—such as delayed delivery, damaged goods, billing discrepancies, or warranty concerns that remain unsolved by Customer Care for over 30 days—is considered a grievance.

Important Note:

For basic order updates, tracking information, or general inquiries, please contact our Customer Care team first. The grievance process is designed for more complex issues that require escalation.

Grievance Escalation

Name

Shibanand Patra

Designation

Assistant Manager

Phone

+91 88844 11269

Address

ELECZO INDIA PRIVATE LIMITED
(Formerly known as Mohan Exim India Pvt Ltd)
No 132, 2nd Stage
Industrial Suburb, Yeshwanthpur,
Bengaluru-560 022. INDIA

Hours

Mon-Sat, 9.30 AM – 6.30 PM

When contacting for grievance escalation, please provide:

Have these ready to help us resolve faster.

• Order ID or Ticket ID
• Brief description of the issue
• Photos or supporting documents (optional)