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Shipping Info 
Privacy Policy Orders & Payments
Placing orders, tracking, payments and GST invoicing
You can place an order directly through the Eleczo platform by adding products to your cart and completing the checkout process. Follow the step-by-step guide below:
Visit www.eleczo.com
1
Browse & Select Your Product
Go to the product listing page, find your product, check the price and discount, select required variants (Ampere, Poles, etc.), verify stock and dispatch info, then click Add to Cart.
2
Review Cart & Proceed to Checkout
Go to your cart, review all added items, adjust quantities using +/−, check dispatch info, apply a coupon code if available, verify the order total, then click Proceed to Checkout.
3
Enter Shipping & Address Details
Confirm your business details, select an existing shipping address or add a new one, choose your shipping method, then click Continue to Payment. New users will fill in address details here; returning users go straight to payment.
4
Select Payment Method & Place Order
Choose your preferred payment method — Credit (7/30/90-day terms), RTGS, NEFT/IMPS, or UPI/Cards/Netbanking/Wallets. Set your dispatch type and transporter, optionally add a PO number and upload a PO document, then click Place Order.
5
Complete Payment via Gateway
For UPI/Card/Netbanking payments, you will be redirected to the Razorpay secured payment gateway. Choose UPI, scan the QR code, pay via cards, netbanking or wallets. Your order is confirmed once payment is successful.
Yes. Once your order is confirmed and dispatched, tracking details will be shared for shipment monitoring.
Order Tracking Page
We support secure online payments, UPI, bank transfers (RTGS/NEFT), and approved credit payment terms including 7-day, 30-day, and 90-day options.
Yes. GST invoices are provided for eligible business purchases and registered customers.
Order modifications or cancellations may be possible before dispatch. Please contact our support team immediately with your order details for assistance.
Yes. An order confirmation with details will be sent to your registered email address once your order is successfully placed.
Shipping & Delivery
Delivery coverage, charges and shipment timelines
Yes. Eleczo supports delivery across multiple regions in India through trusted logistics partners.
Shipping charges are calculated based on the product size, weight, quantity, and delivery pincode.
Delivery timelines may vary based on product availability and the delivery location. Estimated delivery timelines will be shared at the time of order confirmation. For further assistance, please contact us.
In case of delays, our support team will keep you informed and assist with shipment updates.
Expedited shipping options may be available for certain orders. For urgent delivery requirements, please contact our sales or support team.
Returns & Replacements
Return policy, replacement requests and damaged products
Returns are applicable for eligible products based on the return guidelines and approval process.
You can contact the Eleczo support team with your order details and issue description to initiate a replacement request.
Damaged or defective products reported within the applicable timeline may qualify for replacement or support assistance.
Once a return or replacement request is approved, our team will process it as promptly as possible and keep you updated throughout the process.
Warranty & Genuine Products
Warranty coverage, claims and product authenticity
Eligible products include manufacturer warranty based on the respective brand policies and product category.
Yes. Eleczo supplies only genuine and authorised products sourced from trusted and verified brands.
Contact our support team with your order details and product information to initiate a warranty claim process.
Warranty coverage depends on the specific product and brand. Manufacturing defects are typically covered. Physical damage or misuse is generally excluded. Please refer to individual product documentation for details.
Bulk Purchase
B2B procurement, bulk pricing and partnership opportunities
Businesses can connect with our sales team for customised quotations and bulk pricing support. Follow the steps below to place a bulk order:
1
Browse & Select Your Product
Go to the product listing, select your product, choose the required variants (Motor Rating, Phase, Item Family), then click Add to Cart.
2
Review Cart & Click View Cart
A cart popup will appear. Adjust the quantity using +/− and click View Cart to proceed to the full cart page.
3
Click Import List for Bulk Upload
On the Cart page, click the Import List button at the bottom to upload multiple products at once via CSV. Download the CSV template, fill in Column 1 (Reference Number) and Column 2 (Quantity), then drag & drop or browse to upload. You can import up to 200 products at once.
4
Review Imported Cart & Proceed to Checkout
All imported products appear in the cart with auto-applied discounts. Review items, quantities and order total, then click Proceed to Checkout.
5
Enter Shipping Details (New Users)
If you are a new user, you will be taken to the shipping page. Confirm your business details, select or add a shipping address, choose your shipping method and click Continue to Payment. Returning users go directly to the payment page.
6
Select Payment Method & Place Order
Choose your preferred payment method — Credit (7/30/90-day terms), RTGS, NEFT/IMPS, or UPI/Cards/Netbanking/Wallets. Set dispatch type, optionally upload a PO document, then click Place Order.
7
Complete Payment via Gateway
For UPI/Card/Netbanking payments, you will be redirected to the Razorpay secured payment gateway. Select UPI, scan QR, use cards, netbanking or wallets to complete your payment. Your order is confirmed once payment is successful.
Yes. Eleczo supports industrial procurement requirements for businesses, contractors, institutions, and infrastructure projects.
You can submit your partnership or dealership inquiry through our contact registration section.
Eleczo Contact Page
Minimum order quantities may vary depending on the product and category. Our sales team can provide detailed information and flexible solutions tailored to your procurement needs.
Yes. We offer customised quotations for projects of all sizes. Share your requirements with our sales team and we will prepare a tailored quote for you.
Enquiry & Quotation
Raising enquiries and getting quotations for your requirements
Raise an enquiry or get a quotation from your cart (steps 1–2). If you then go ahead and place the order, the full checkout is shown in steps 3–6:
You can also share your requirement - a BOQ, drawing, brand preference, or item list - with our team by email or through your Eleczo business account, and we will prepare a quotation against it.
Include the item description with quantity, preferred brands or acceptable alternatives, your delivery pincode, the billing entity and GSTIN, and any timeline you are working to. The more complete the details, the faster and more accurate the quotation.
Validity is mentioned on each quote and typically depends on the brand and market movement. For volatile categories, prices can change quickly, so it is best to confirm your order within the stated validity period.
Yes. If you want to compare brands or specifications for the same line item, share the alternatives you want quoted and we will provide options so you can choose what suits your project and budget.
Transporter
Transporter and freight shipment options for heavy and bulk orders
Transporter shipment is suitable for larger consignments, heavier items, project material, and locations where courier services are limited or slower. It is also useful when you want to consolidate multiple items into a single dispatch.
Yes. If you have a preferred transporter or a freight account, mention it on your PO or share it with your account team and we will dispatch through that transporter, usually on a to-pay basis.
Yes. Once the consignment is handed over, we share the transporter name, LR (lorry receipt) number, and dispatch details so you can track collection or follow up directly with the transporter hub.
Here is the full transporter (freight) ordering flow, step by step:
Your account team can guide you on the best transporter option for heavy or bulk consignments.
Business Accounts
Quotations, PO ordering, credit, dispatch, GST and tracking for business buyers
Dedicated Account Support
Once your business account is active, you are assigned a dedicated account team that handles your quotations, orders, dispatch coordination, and any procurement-related queries — so you do not have to explain your requirements every time.
You can reach your account team over phone, email, or WhatsApp during working hours. For new requirements you can also call +91 9090903837 or email [email protected] and your assigned team will take it forward.
Quotation Management
Share your BOQ, drawing, brand preference, or requirement list with your account team via email or your business account. We respond with a structured quotation covering pricing, availability, lead time, and any applicable freight and taxes.
Quotation validity is mentioned on each quote and typically depends on the brand and market movement. For volatile categories like copper-based products and cables, validity may be shorter. If a quote expires, your account team can revalidate it on request.
Yes. If you want to compare brands or specifications for the same line item, share the alternatives you want quoted and we will provide a side-by-side quotation to help with your decision.
PO-Based Ordering System
After a quotation is approved at your end, share your signed Purchase Order with your account team. The PO is matched against the quotation, processed in our system, and an order confirmation is sent back to you.
A PO should clearly mention the billing entity and GSTIN, shipping address, item description with quantity, agreed unit price, taxes, payment terms, delivery timeline, and your authorized signatory. Including the quotation reference helps us process it faster.
Yes. Once your PO format is on file, repeat orders for similar items become quicker because we already have your billing, shipping, and approval workflow on record.
Rate Contract Benefits
A rate contract is a pre-agreed pricing arrangement for items you procure regularly, typically over a defined period or quantity. It is useful for OEMs, contractors, panel builders, and businesses with recurring requirements who want consistent pricing without re-negotiating every order.
Share your annual or quarterly requirement forecast — items, expected quantities, brands, and the duration you want the contract for. Your account team will work out pricing and terms and confirm the agreed rate contract in writing.
Credit Facility Support
Credit facility is available to eligible business customers based on internal evaluation. Factors typically considered include your business vintage, order volume, GST and financial documents, and procurement history with us.
The usual documents include GST certificate, PAN, company registration or incorporation proof, address proof, recent bank statements, and previous financial statements. Your account team will share the exact checklist applicable to you.
Approval timelines depend on documentation and internal evaluation. Straightforward applications are typically processed faster, while larger limits or first-time applications may take longer. Credit facility is subject to approval and internal policies.
Transporter Shipment Options
Transporter shipment is suitable for larger consignments, heavier items, project material, and locations where courier services are limited or slower. It is also useful when you want to consolidate multiple items into a single dispatch.
Yes. If you have a preferred transporter or a freight account, mention it on your PO or share it with your account team and we will dispatch through that transporter, usually on a to-pay basis.
Yes. Once the consignment is handed over, we share the transporter name, LR (lorry receipt) number, and dispatch details so you can track collection or follow up directly with the transporter hub.
Scheduled Dispatch Options
Yes. For project requirements, you can place a consolidated order and request phased deliveries aligned to your site or production schedule. This is useful when you do not have storage for the full quantity at once.
Sharing your indicative dispatch plan along with the PO helps us reserve stock and align lead times. For items with longer lead times, the earlier you share the schedule, the better we can plan deliveries.
Bulk & Project Order Support
Yes. Share your project BOQ — across switchgear, cables, lighting, automation, panel components, or any electrical category — and your account team will work on availability, pricing, and a consolidated quotation for the full requirement.
Bulk and project pricing is typically better than standard list pricing and depends on the items, brands, and quantities involved. Share your requirement and we will revert with project-specific pricing.
Order Tracking & Procurement Visibility
You can check order status through your business account or by reaching your account team. For dispatched orders, transporter or courier tracking details are shared so you have visibility right up to delivery.
Yes. Your business account gives you visibility into past orders, invoices, and dispatch records, which makes audits, reconciliation, and repeat ordering simpler.
GST & Business-Friendly Transactions
Yes. All invoices are GST-compliant and raised against the billing entity and GSTIN registered on your business account, so you can claim input tax credit as per applicable rules.
Yes. You can register multiple shipping locations under one billing entity, or maintain separate billing entities if your group has more than one GSTIN. Mention the correct billing GSTIN and ship-to address on each PO.
Invoice copies can be downloaded from your business account or requested from your account team. We can also share consolidated statements for a chosen period to support reconciliation.
Products & Stock
Product range, authenticity and availability
Eleczo offers a wide range of electrical, industrial, automation, safety, and infrastructure products from trusted brands.
Explore All Categories
Yes. Our team assists customers with product-related guidance and procurement support.
Product availability is updated regularly on our platform. For additional assistance, please contact our support team.
Yes. If you require a specific product that is not currently listed, please reach out to our team. We will do our best to source and fulfill your requirement.
Eleczo partners with a wide range of leading and authorized brands in the electrical and industrial sector.
Browse Eleczo Brands
Account & Support
Managing your account and getting in touch with us
Creating an account helps you manage orders, invoices, quotations, and support requests more efficiently.
Create Your Account
You can connect with our support team through phone, email, or the contact form available on our website.
Yes. Eleczo is designed to support industrial buyers, contractors, OEMs, dealers, institutions, and commercial businesses.
You can reset your password using the "Forgot Password" option on the login page. A reset link will be sent to your registered email address.
Yes. You can manage and update your saved addresses from within your account settings at any time.
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